Our Team

Meet the Experts

The dedicated professionals behind JD Performance's exceptional service. We combine decades of experience with a passion for automotive excellence.

Service Experience Director

David Lee

David Lee designs the customer journey at JD Performance, from online scheduling to the handshake at pickup. He blends lean shop processes with digital tools so every appointment runs on time and every customer knows exactly what was done to their vehicle. He partners with technicians to translate complex repairs into clear updates, making sure estimates are transparent and approvals are simple. David also trains advisors on communication standards that keep customers informed without slowing down the bay. Before joining JD Performance, David modernized service lanes for several multi-location dealerships, improving CSI scores and same-day close rates.

Detailing & Protection Lead

Jukke Turner

Jukke Turner oversees detailing, paint correction, and ceramic protection at JD Performance. He is meticulous about prep work, ensuring every surface is decontaminated before any machine touches paint. Jukke designs service packages that balance gloss, durability, and budget, whether it's a quick refresh or a full multi-stage correction. He also trains the team on coating application, curing protocols, and interior restoration standards. With a background in luxury detailing studios, Jukke brings a craftsman's eye to daily driver and enthusiast vehicles alike.

ASE Master Technician

Marcus Reed

Marcus Reed is our diagnostic anchor, specializing in electrical systems, drivability issues, and hybrid platforms. He pairs OEM service data with real-world experience to get to root causes quickly. Marcus mentors junior techs on scope work, advanced scan tool workflows, and proper documentation so repairs are repeatable and warranty-ready. When a tough problem hits the bay, Marcus builds a step-by-step test plan before the first bolt is turned. He has led hundreds of complex repairs, from timing system overhauls to HV battery conditioning, always with a focus on safety and precise workmanship.

Customer Care Manager

Sonia Melow

Sonia Melow leads JD Performance's front-of-house team, making sure every driver understands their estimate, options, and timeline. She turns complex repair notes into clear updates that build confidence rather than confusion. Sonia runs our follow-up program, checking in after service visits, capturing feedback, and routing insights back to the shop floor. She also trains the team on empathy-driven communication so issues are resolved before they become complaints. With a background in service BDCs, Sonia is obsessed with quick responses and setting expectations customers can rely on.

Service Director

Sophia Ramirez

Sophia Ramirez leads JD Performance's service operations with a focus on throughput, accuracy, and trust. She balances bay utilization with technician capacity to keep turnaround times tight without sacrificing quality. Sophia built our playbooks for multi-point inspections, digital approvals, and proactive parts ordering so customers spend less time waiting and more time driving. She coaches advisors on setting clear expectations at write-up and following through on every promise. Before JD Performance, Sophia managed fixed ops for a regional dealership group, lifting CSI scores and first-visit resolution rates across multiple rooftops.